- General information:
Rouri has a 10-day return policy: you have 10 days from when your order is delivered to ship it back to us for a refund.
Any claim regarding the delivery of the product(s) must be submitted within 10 days following receipt of the product(s). They must be sent in their original condition (packaging, accessories, tag, etc.).
Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The costs and risks of the return of product(s) are borne by the sender.
We do not cover the costs of returned items. the costs run by the client.
To accept the return, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, and accompanied by all of its accessories.
- Ensure all products are exactly as you received them, with the tag and seal still attached. Please attach or write the reason of return.
- All products that come in their box must be returned in their original, undamaged box.
- Drop your package at your nearest shipping currier to the next address:
Passatge Sert 5, Rouri, Barcelona Spain, 08003
Once we receive your returned item(s), we will inspect it to ensure it is in good condition. If it meets our return policy criteria, we will process your refund within 10 days or you can exchange the package for other pieces. Please note that it may take additional time for your financial institution to post the refund to your account.
We hope that this information is helpful. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are always here to help.