Return

General information:

Rouri has a 20-day return policy: you have 20 days from when your order is delivered to ship it back to us for a refund.

Any claim regarding the delivery of the product(s) must be submitted within 20 days following receipt of the product(s). They must be sent in their original condition (packaging, accessories, tag, etc.).

Any parcel returned after the prescribed timeframe shall be refused and returned to the sender. The costs and risks of the return of product(s) are borne by the sender.

We do not cover the costs of returned items, the costs run by the client and will be taken from the total amount refunded.

To accept the return, the product(s) must be returned in full condition in its original packing, undamaged, with its label attached, not worn, and accompanied by all of its accessories.

Ensure all products are exactly as you received them, with the tag and seal still attached. Please attach or write the reason of return.
All products that come in their box must be returned in their original, undamaged box.

Estimated return shipping costs:

Weight

(kg)

DE-IT

BE-NL

DK-FI

0-1

3,85€

9,75€

8,36€

9,38€

15,37€