If you would like a Refund, you must apply for a return within seven days of delivery to your shipping address. 

If it is past seven days, you will only be eligible for a Store Credit or Exchange for returns after seven days. 

Refunds are eligible on Full-Priced items only.

ROURI does not accept returns after 30 days or for Sale Items (Sale Items, Discounted Items & Final Sale Items).

Pre-Order Items are not eligible for a refund, as they are Made-To-Order. However, ROURIwill supply an Exchange or Credit Note. 

We ensure every order is carefully checked and wrapped, but sometimes faults are missed! 

Please email our Customer Care Team with your name, order number and fault images. Once analysed, we will organise a replacement or refund if deemed a manufacturing fault. 

For further information, please see our Manufacturing Fault Policy.

If full-priced orders are placed before 10 am Monday - Friday, they are processed the same day. Most of these orders are shipped the same day or the following business day. 

Please let our Customer Care Team know if you have requested changes ASAP. 

There is no guarantee that these changes can be made before your order is shipped. Once your order is on its way, we cannot change details.

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination, your country's tax laws, and the value of your purchase. They will appear as a separate line item at checkout if not included in product prices. 

Some countries require duties and taxes to be paid upon delivery, which will be the customer's responsibility.

If you are unsure which size you would be, check our Sizing & Conversion Guide.

If you need additional help, contact our customer care team, who can help you find the right size.